Headquartered in the Heart
of Los Angeles

ISA opened the Van Nuys phone center in 1982 with just 30 workstations. Needless to say, we’ve grown a lot since then and our facility is now the largest on the West Coast. Able to effectively execute an array of diverse and complex methodologies, our Van Nuys facility runs around the clock, calling domestically and internationally, in 65 different languages. It’s truly the facility that can handle it all.

24-hour operation

Over 500 Data Collectors

194 workstations

65 languages

30 quality-assurance supervisors

1-800 live-operator service

65-language capability

Predictive Dialing

IVR

Sound Survent