IVR: State-of-the-Art Technology, with a Human Voice

ISA's Interactive Voice Response is one of the most effective ways to conduct customer satisfaction and employee surveys, pre-screening, short and foreign-language interviews, as well as reminder calls, validations and get-out-the-vote campaigns.

ISA offers state-of-the-art capabilities for its IVR clients, including the ability to conduct 380 concurrent sessions––easily expandable––and can accommodate sixteen million minutes a month.

Additionally, ISA also has the experience to know when to not utilize technology, so instead of using computer-generated voices, it hires professional Voice Artists to do its recordings. It's an approach that ensures you connect with your customers, and receive the most accurate data.

Respondents listen to a pre-recorded script and interact via telephone keypad

Ability to record open-ended responses

Employs block rotation, skip logic, answer validation, and quota
controls

All recordings made by professional Voice Artists, not computer
generated

Able to conduct 380 concurrent sessions

Standard capacity of sixteen million minutes a month, expandable as needed