Customer Satisfaction/IVR

ISA has been conducting CATI telephone surveys since 1987. An early adopter of industry leader CfMC’s WebCATI Survent platform, ISA has conducted CATI telephone surveys since 1987.
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Data Collection & Processing

Data collection and Processing (tabulation and coding) is what we do. It’s all we do. Since September of 1982 when we conducted our first telephone project to this day.
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In-person

Our partnership with the award winning research firm, Q-insights brings almost four decades of experience to the table.
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Linked Hera

LinkedHera™ is a division of Interviewing Service of America, Inc. We provide automated surveying services and expertise to the contact center as well as other high volume customer-facing operations.
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Multicultural Expertise

ISA first conducted bilingual English/Spanish surveys in 1983 followed by Asian language studies in 1984. Projects for CATI, in-person, focus group.
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Online Sampling & Research

SoapBoxSample™ optimizes the online audience by leveraging opt-in panels, routing, and real-time solutions.
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Telephone Sampling Services

ISA provides a wide variety of sampling options to meet client needs. With over three decades of experience we can advise and provide the sample that’s right for your project.
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