| Interviewing
Service of America embraces a culture
of quality: Quality people. Quality systems. Quality work.
It starts
with our orientation program.
One of the most comprehensive in the industry, only1/3 of
applicants graduate to go on to work on projects.
ISA has
a Quality Assurance team of about 40 QA Supervisors. They
monitor thousands of calls per month. Each of those calls
is monitored live to assure the absolute highest level of
data accuracy. Additionally, at least 15% of all interviews
are confirmed by a separate Validation Department.
For multicultural
projects, ISA employs additional full-time in language QA
Supervisors. Each of these supervisors is fluent in their
native language as well as English. For more information on
ISA's multicultural capabilities, click
here.
Finally,
ISA invests aggressively in technology to ensure
that its systems and your data are completely safe
and secure. To read more about these systems, click
here. |
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20%
of each project dollar is invested in supervision and Quality
Assurance
An
orientation program so rigorous, only 1/3 of applicants graduate
Full-time
foreign language QA supervisors
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