IVR: State of the Art Technology

IVR – short for Interactive Voice Response allows for automated interactions with telephone callers in multiple languages. A cost effective solution for Inbound and Outbound data collection, ISA has offered these services since 1997. Using either internal resources or professional Voice Talent as needed rather than computer generated sounds, ISA’s approach is designed to maximize the connection with respondents.

State-of-the art capabilities utilizing 600 simultaneous ports, scalable as needed, combined with years of expertise make IVR a great option for:

  • Customer Satisfaction Surveys including POS invites.
  • Employee and Patient Surveys.
  • Validations, Reminders and Get Out the Vote campaigns.
  • Call Center Satisfaction Surveys including transfer from Call Center (traditional) and ISA’s unique Linked~Hera methodology.