LinkedHeraâ„¢ is a division of Interviewing Service of America, Inc. We provide automated surveying services and expertise to the contact center as well as other high volume customer-facing operations. We allow clients to track satisfaction levels through the enterprise in over 67 languages on any continent. With over 28 years of experience in Market Research data collection we bring our diverse range of tools, strong reputation for data quality and professionalism to your business needs.

ISA began operation in 1982 as a market research data collection company – IVR projects were first developed in 1994. In 2004, ISA began directly working with contact centers to facilitate end of call satisfaction surveys. In doing so we built on our own experience of managing both US and International call centers. In 2006, we launched the first Linked Hera program using real time feeds of data from a multi-location contact center to facilitate post call IVR surveys minutes after a person finished talking with an agent. Since that first program, we have implemented programs using IVR, Web, and live telephone to gather feedback and get down to agent level detail for clients in the financial services, banking, retail, healthcare, pharmaceutical, and government sectors.

We offer standard survey services such as IVR/Web methods, sophisticated online reporting, KPI tracking, alerts, multilingual surveys, surveys with cell phones and sampling controls along with services that the competition simply cannot offer such as live telephone, focus group testing, localization and translation services, and rigorous analysis of collected data.

We look forward to learning more about your particular needs when the time is right for you to consider either a new survey program or modification to an existing one.