SoapBoxSample Will Provide Critical Data for USC-LA County COVID Research Collaboration

LRW’s Access Division, SoapBoxSample will assist USC and Los Angeles County with antibody testing and behavioral surveys of LA residents to gain a deeper understanding of the impact of COVID-19

March 29, 2021, Los Angeles, CA — LRW, a Material company will join forces with the University of Southern California (USC) and the Los Angeles County Department of Public Health (LACDPH) to conduct the Los Angeles Pandemic Surveillance Cohort Study, which is designed to track changes in residents’ health and wellbeing as well as gauge behavioral effects of the pandemic within the region. The complex study of 3,000 county residents will involve multiple touch points – including COVID antibody testing and re-testing at timed intervals, along with surveys to measure residents’ behavioral patterns and test hypotheses significant to public health.

The collaborative project is an early initiative within the Population Health COVID-19 Pandemic Research Center (CPRC), part of the Keck School of Medicine of USC. It brings together multi-disciplinary thought leaders from medical, health and public policy fields of academic research, LA County medical and public health officials and experts in sampling strategies, analysis and research design from LRW’s Access Divison – SoapBoxSample.  Principle investigators of the Los Angeles Pandemic Surveillance Cohort Study include Professor Howard Hu, MD MPH ScD, of the Keck School of Medicine at USC; Professor Neeraj Sood, PhD, of the Price School of Policy at USC; Rani Kotha, JD MPH, of the Price School of Policy at USC; Paul Simon, MD MPH, of the LACDPH, and Will Nichols, MD MPH, of the LACDPH.

“Our partnership with USC and LA County began last year, when SoapBox was brought on as a partner for the first COVID antibody research in LA County. We will continue to provide critical insights as we strive toward restoring normalcy in LA County,” said Jacqueline Rosales, President of LRW’s Access Division. It’s the most challenging yet rewarding work of my 25+ year career in the data insights industry. ISA has been headquartered in Los Angeles for nearly 40 years, and our deep roots in the community make us uniquely suited for this groundbreaking research engagement.”

SoapBoxSample will recruit a representative sample of 3,000 LA County residents, including 2,000 adults and 1,000 children. Participants will be recruited from neighborhoods with high, medium and low population densities. By including a diverse cross-section of the LA community that represents multiple age groups, socioeconomic strata, genders, and the racial and ethnic makeup of the county, this study aims to shed light on the potentially inequitable impact of the pandemic. The overall goal is to generate data on the “true” prevalence of COVID-19 infections, as well as it’s progression over a defined period of time.

Thus far, SoapBoxSample has assisted with COVID-19 antibody testing for over 5,000 California residents. County-wide testing programs in Los Angeles County, Orange County, Riverside County and Stanislaus County have leveraged SoapBoxSample to reach and test representative samples of their populations, empowering health officials to develop public health policies supported by critical data.

“Even as the vaccination campaign proceeds and continuing measures such as masking, social distancing and other guidelines are embraced, it is clear that this pandemic has a long way to go,” said Howard Hu, professor and the Flora L. Thornton Chair of the Department of Preventive Medicine at the Keck School of Medicine. “A rigorous understanding of the pandemic’s ongoing impact will be critical to devising the public health strategies to navigate this current situation and to allow us to return to some form of ‘normalcy’ as quickly and safely as possible.”

ISA conducts 2020 Police and Community Relations Survey for StudyLA at Loyola Marymount University

ISA conducts 2020 Police and Community Relations Survey for StudyLA

This survey was conducted to measure public opinion toward the Los Angeles Police Department’s (LAPD) policing in Los Angeles, California

The Study

In the fall of 2020, Interviewing Service of America (ISA) conducted a survey on behalf of The Center for the Study of Los Angeles (StudyLA) at Loyola Marymount University to better understand the public’s opinion toward policing in Los Angeles. The questions asked in this survey covered topics such as trust in the police, community engagement efforts by the local police, race relations, and personal experiences with the police. The reason for the study was to gauge how residents feel about the job the LAPD is doing in relation to their mission: “to safeguard the lives and property of the people the LAPD serves, to reduce the incidence and fear of crime, and to enhance public safety while working with the diverse communities to improve quality of life.”

Methodology

The survey was conducted from August 21 to October 25, 2020 and administered in English, Spanish, Mandarin, and Korean. It utilized a mixed methodology to ensure representation of the diverse LA population, consisting of a 20-minute telephone interview, online surveys, and face-to-face interviews with 1,753 adults who reside in the city of Los Angeles. A minimum of 400 residents from each of the four LAPD bureaus were surveyed.

Results

When residents were asked how things were going in the city of Los Angeles, only 48.8% said it was going in the right direction. The level of optimism has been steadily dropping since 2017. Residents have more trust in their neighbors (64.6%) than the LAPD (51.2%) to do what is right. A huge number of Angelenos support community policing (88.2%), which focuses on having officers build ties and work closely with community members. Even with the overwhelming number of those who support community policing, only 9.8% say the LAPD’s role is to work with and be part of the community. A large number say that their role is to serve, protect and enforce laws (71.1%).

To learn more of the results of this study, visit StudyLA’s full article here.

UCI’s Customer Experience Advisory Board Welcomes SoapBoxSample’s COO as Their Newest Member

Image of UCI Campus

Jacqueline Rosales Joins Industry Thought Leaders to Guide the Next Generation of Professionals in CX

August 12, 2020, Los Angeles, CA — Research firm SoapBoxSample announced today that Jacqueline Rosales, COO of SoapBoxSample/icanmakeitbetter, will be joining the Advisory Board for the Customer Experience Program at the University of California-Irvine (UCI). With 25+ years in consumer research, Jacqueline Rosales was a natural fit for the Advisory Board role. Through her leadership at multiple insights firms she has demonstrated expertise in providing top brands with research they need to create great customer experiences. Consistent and collaborative research approaches enable brands to create feedback loops where consumers can feel heard and organizational strategy is supported by market insights.

“I am proud to share my knowledge and experiences with a group that will one day be among the leaders in their industries,” said Jacqueline Rosales. ”I’m excited to take this opportunity to give back to the industry and support the next wave of people who will contribute to the Customer Experience discipline.”

Executives from across the country are carefully selected by UCI to serve on the Advisory Board. They search for people who offer expertise within a multitude of industries in an effort to provide students with insights from industry thought leaders. The Program offers either a four-day, hands-on immersion program or an eight-week online program. Students will learn to apply principles that drive Customer Experience Innovation and the techniques developed by top companies. Jacqueline and other experts in their fields will be guide the students throughout the program.

UCI and SoapBoxSample also collaborated in the Spring of 2020 with a partnership to conduct epidemiological testing in an effort to understand the cumulative incidence of both symptomatic and asymptomatic COVID-19 cases in Orange County, California. With experience in managing serosurveillance testing in Los Angeles County, SoapBoxSample was able to lend their expertise in reaching diverse, multicultural audiences to aid in this crucial research initiative. SoapBoxSample’s COVID-19 research was featured in the Journal of the American Medical Association, Business Insider, and the KTLA 5 Morning News.

Business Insider Showcases COVID-19 Antibody Research by SoapBoxSample

SoapBoxSample’s Antibody Study Gets Featured

In an article published on May 22, 2020, Business Insider highlighted the COVID-19 antibody research conducted by Los Angeles-based insights firm SoapBoxSample. Business Insider is a well-respected business news media outlet focusing on tech, finance and American industries.

Article Excerpt:

“In mid-April, Los Angeles tried to understand the scope of the COVID-19 pandemic by asking hundreds of residents to get drive-through blood tests. The results found that estimated infection rates were “28 to 55 times higher” than the number of officially reported cases, but that the virus was also probably much less fatal than previously thought. These tests were the product of an unusual collaboration between the LA County Department of Public Health, the University of Southern California, and 50-year-old consulting firm LRW Group.

LRW Group is best known for consumer sentiment research that clients like Google, Facebook, Disney, and Starbucks never publicize. For example, when an auto company wants to let people test drive a new model and weigh in, or a household goods company needs to see how consumers respond to the smell of a new fabric softener, they often hire LRW Group’s consumer research division SoapBoxSample, according to president Jeff Reynolds.”

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SoapBoxSample’s COVID-19 Antibody Research Featured in the Journal of the American Medical Association

SoapBoxSample Assisted with the Ongoing COVID-19 Antibody Research

Groundbreaking COVID-19 antibody research from SoapBoxSample was featured in the Journal of the American Medical Association, published May 18, 2020. The Journal of the American Medical Association is a peer-reviewed medical journal published 48 times a year by the American Medical Association. It publishes original research, reviews, and editorials covering all aspects of biomedicine. The study reviewed in this article was the pilot wave of a research initiative conducted in partnership with the University of Southern California and the LA County Department of Public Health. SoapBoxSample assisted with the ongoing research engagement to test Angelenos for COVID-19 antibodies in their blood. By launching this critical study, researchers and public officials hoped to get closer to answering the question of when society could “get back to normal.” SoapBoxSample designed the research instrument and recruited 865 Angelenos for the initial pilot test. Subsequently, 1015 additional Los Angeles County residents were recruited for wave 2. SoapBoxSample’s expertise in reaching diverse multicultural audiences, and deep roots in the LA community allowed them to efficiently contact and recruit participants. Antibody testing is ongoing in LA County and SoapBoxSample continues to provide data for this important research initiative.

Article Excerpt:

“Inadequate knowledge about the extent of the coronavirus disease 2019 (COVID-19) epidemic challenges public health response and planning. Most reports of confirmed cases rely on polymerase chain reaction–based testing of symptomatic patients. These estimates of confirmed cases miss individuals who have recovered from infection, with mild or no symptoms, and individuals with symptoms who have not been tested due to limited availability of tests.

We conducted serologic tests in a community sample to estimate cumulative incidence of severe acute respiratory syndrome coronavirus 2 (SARS-CoV-2) infection, as serologic tests identify both active and past infections.”

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COVID-19 Research Study Grabs Attention from Local Los Angeles News Media

When a groundbreaking research study designed to measure the spread of COVID-19 launched in Los Angeles, CA the week of April 10, 2020, it didn’t take long for the local news media to take an interest.

Jacqueline Rosales, COO of SoapBoxSample/icanmakeitbetter, appeared on KTLA’s nightly 7 pm news broadcast, explaining to the public the intention of the study and how Angelenos can get involved.

“This is really groundbreaking research, to give us one piece that we are missing,” Jacqueline commented. “Without that piece it’s hard to understand, what is the prevalence, when is the peak, and how do we get people back to work?”

SoapBoxSample, an LRW Group company, recruited hundreds of Angelenos to participate in a new antibody study that took place April 10 and 11 across six testing locations throughout the county of Los Angeles. The new testing strategy hopes to shed light on many of the unanswered questions related to the coronavirus. To date, testing has mainly been performed on those who are very sick (and able to secure a test), and evidence suggests that there may be an unknown number of asymptomatic cases in the population.

“It can potentially identify people that are immune from the disease,” said Dr. Neeraj Sood, Vice Dean for Faculty Affairs and Research at USC Sol Price School of Public Policy, the principle investigator of the research initiative.

Working in partnership with researchers from the University of Southern California’s Price School of Public Policy and the LA County Health Department, SoapBoxSample, recruited a random sampling of hundreds of LA residents, both symptomatic and asymptomatic, to participate in a finger prick serological test, with the purpose of identifying the presence of COVID-19 antibodies. Researchers hope the results of the study may hold the key to when Southern California and the nation can return to a state of relative normalcy.

“This project gave us the opportunity to lift the spirits of our staff during a very difficult time, said Jacqueline. “Everyone involved in this research initiative was excited to give back to the LA community where we live and work.”