SoapBoxSample Will Provide Critical Data for USC-LA County COVID Research Collaboration

LRW’s Access Division, SoapBoxSample will assist USC and Los Angeles County with antibody testing and behavioral surveys of LA residents to gain a deeper understanding of the impact of COVID-19

March 29, 2021, Los Angeles, CA — LRW, a Material company will join forces with the University of Southern California (USC) and the Los Angeles County Department of Public Health (LACDPH) to conduct the Los Angeles Pandemic Surveillance Cohort Study, which is designed to track changes in residents’ health and wellbeing as well as gauge behavioral effects of the pandemic within the region. The complex study of 3,000 county residents will involve multiple touch points – including COVID antibody testing and re-testing at timed intervals, along with surveys to measure residents’ behavioral patterns and test hypotheses significant to public health.

The collaborative project is an early initiative within the Population Health COVID-19 Pandemic Research Center (CPRC), part of the Keck School of Medicine of USC. It brings together multi-disciplinary thought leaders from medical, health and public policy fields of academic research, LA County medical and public health officials and experts in sampling strategies, analysis and research design from LRW’s Access Divison – SoapBoxSample.  Principle investigators of the Los Angeles Pandemic Surveillance Cohort Study include Professor Howard Hu, MD MPH ScD, of the Keck School of Medicine at USC; Professor Neeraj Sood, PhD, of the Price School of Policy at USC; Rani Kotha, JD MPH, of the Price School of Policy at USC; Paul Simon, MD MPH, of the LACDPH, and Will Nichols, MD MPH, of the LACDPH.

“Our partnership with USC and LA County began last year, when SoapBox was brought on as a partner for the first COVID antibody research in LA County. We will continue to provide critical insights as we strive toward restoring normalcy in LA County,” said Jacqueline Rosales, President of LRW’s Access Division. It’s the most challenging yet rewarding work of my 25+ year career in the data insights industry. ISA has been headquartered in Los Angeles for nearly 40 years, and our deep roots in the community make us uniquely suited for this groundbreaking research engagement.”

SoapBoxSample will recruit a representative sample of 3,000 LA County residents, including 2,000 adults and 1,000 children. Participants will be recruited from neighborhoods with high, medium and low population densities. By including a diverse cross-section of the LA community that represents multiple age groups, socioeconomic strata, genders, and the racial and ethnic makeup of the county, this study aims to shed light on the potentially inequitable impact of the pandemic. The overall goal is to generate data on the “true” prevalence of COVID-19 infections, as well as it’s progression over a defined period of time.

Thus far, SoapBoxSample has assisted with COVID-19 antibody testing for over 5,000 California residents. County-wide testing programs in Los Angeles County, Orange County, Riverside County and Stanislaus County have leveraged SoapBoxSample to reach and test representative samples of their populations, empowering health officials to develop public health policies supported by critical data.

“Even as the vaccination campaign proceeds and continuing measures such as masking, social distancing and other guidelines are embraced, it is clear that this pandemic has a long way to go,” said Howard Hu, professor and the Flora L. Thornton Chair of the Department of Preventive Medicine at the Keck School of Medicine. “A rigorous understanding of the pandemic’s ongoing impact will be critical to devising the public health strategies to navigate this current situation and to allow us to return to some form of ‘normalcy’ as quickly and safely as possible.”

Top 5 Reasons Your Company Needs An Employee Insight Community In 2021

Mike Chavarria, Expert In High Touch Research Approaches: Insights Communities, Mobile Research, and Digital Passive Metering


Who could have predicted that a year into the pandemic, we’d still be doing Zoom happy hours with friends, or changing diapers during conference calls (just me?), or even something that seems so normal now like working from home full time? Let’s be real, when this pandemic hit most of us thought “maybe this will last two or three weeks then we’ll get back to normal.” Seems silly to look back on now. What we’ve all done, even the most inflexible of us, is learn to adapt.

Employers are learning to adapt to this new environment too. According to research conducted by the Society for Human Resource Management 7 in 10 employers have struggled to adapt to remote work, and 2 out of 3 employers say maintaining employee morale has been a challenge. This makes all the sense in the world for those of us used to being able to collaborate with our colleagues in real time, whether it’s in a meeting, at the water cooler, or happy hour after work. It’s also the key reason we’re seeing a major increase in our research clients reaching out with interest in building Employee Insight Communities.

Insight Communities are the fastest growing Market Research methodology because they allow brands to gather continual and fast feedback from their core audiences, all while having an ecosystem that encourages community members to interact and engage with each other, kind of like social media. Predominantly we think about Insight Communities as a tool for customer or potential customer research, but there are a number of reasons they’re ideally suited for employers in our post-COVID world. For brands that want to do multiple things at once – gather critical insights about their employees while keeping them engaged, communities can be a time-saving and cost-effective tool.

Without further ado here are five reasons employee communities are blowing up in 2021:

Employee Engagement

With workers spread all over the place it’s super important to find new ways to keep connections with colleagues online. Most people think of Insight Communities simply as a place to do surveys or focus groups, but the interface is perfect for fun and interactive employee engagement activities. In our own ISA Employee Community we’ve had activities like Pet Pageants, Recipe Shares, and an ongoing Coworker of the Week. All of these activities have helped foster relationships and helped our team feel like a team, even though we’re all spread out.

Employee Pulse and Satisfaction Research

Let’s be real, it’s a lot easier to gauge an employee’s happiness in their job when you’re around them in person every day. Things get a bit trickier when you see each other in Zoom meetings here and there. Employee Communities are the perfect way to track employee satisfaction. Our clients have leveraged them to run quarterly satisfaction surveys, and some have even gone so far as to build Morale Diaries where employees check in each week to share how they’re feeling, what’s working, and what challenges they’re facing.

Ideation, Innovation, and Crowdsourcing

One of the biggest pain points for companies in a remote work setting is losing the collaboration that comes from your face-to-face interaction with colleagues. Using the Ideation Session functionality that comes in some Insight Community platforms such as ours (shameless plug) can help foster that same collaboration that might be missing. The crowdsourcing can run the gamut from perks and benefits workers would like to see, to new product and service ideas. Employees can vote on each other’s ideas, follow each other, and provide their own feedback on new ideas in the comments. Major bonus – your employees know your customers wants and needs more than anyone! Why wouldn’t you want to have a pulse on what they’re hearing from your customers?

Employee Recognition

I’m not going to lie, I miss hugs. I also miss pats on the back, and giving pats on the back. I think it’s safe to say I’m not alone. It’s tougher to give shout outs for a job well done in a remote world. Now, I’m not going to say an Employee Community can totally replace the feeling of an in-person shout out, but being recognized by your boss or coworkers in an online environment can feel pretty darn good too. We have clients who leverage the community interface to announce promotions, and in our own ISA Employee Community we built a “Shout Out” page where workers can give each other kudos for whatever they want. Shout outs for the win!

Advisory Boards and Leadership Committees

It’s very unlikely your company party planning committee is still meeting regularly. On the plus side, that leaves extra party planning budget for next year (goodbye pizza party, hello fancy corporate retreat, am I right?). You’ve likely thought about a Customer Advisory Board, or maybe you already have one in place. Employee Advisory Boards can fulfill a similar function. For those committees still meeting an Employee Community is a great way to connect. The built in Live Chat feature allows for real-time discussion among team members, or even Town Halls with leadership.

In this crazy environment it’s more important than ever to listen and keep a pulse on what’s going on with your workforce. Understanding employee satisfaction, crowdsourcing new perks and benefits, and gathering in-depth insights from your most valuable resource, your team, is crucial to a successful organization. Employee Insight Communities leverage the power of your team members engaging with each other while giving you the research tools you need to truly understand what’s going on in the workplace. It’s a win-win for everyone involved.

How Business Leaders are Handling COVID-19 Disruptions

As the COVID-19 pandemic continues to keep families homebound and non-essential businesses shut down, business leaders have been forced to make some tough decisions. We polled business leaders from across the U.S. to find out what measures they’re taking and how they’re feeling about the future.

At SoapBoxSample, we’ve been conducting research aimed at understanding American’s attitudes, perceptions and awareness of COVID-19, throughout every phase of the pandemic.

We recently surveyed 201 business leaders (including owners, managers, and sole proprietors), April 2 – 3, 2020, to learn how COVID-19 has or will affect their businesses. Among key findings, 80% of respondents said they had to make changes to the salary, employment status or daily operations of their business due to COVID-19. Among those who said they had to make changes, 52% noted that the most affected change was to their daily operations. Emotions expressed in the survey ranged from fear to anger to hope.

“Depending on how long the pandemic lasts, it could destroy our business in totality.”

“Until the restrictions are lifted, I can’t open the business again. The business had only been in operation for 6 months when the virus started, so it will be difficult to start up again. Lack of funds will be the biggest difficulty.”

However, not everyone had such a grim view. Some business owners are looking at it from a positive perspective, and some noted their opportunity to capitalize on this unique moment in history and strategize for the long term.

“I am a motion graphic artist so I believe the affects will be positive. More companies now will see the value in having their operations be more virtual and my skill set will help with that.”

“In the long term, my company will be larger. I am buying distressed businesses and will profit from many aspects of the crisis.”

A subsequent SoapBoxSample poll fielded April 2 – 3, 2020, measured Americans’ perceptions of when the world would “get back to normal” after COVID-19. Among 409 US residents, 59% said between 1-6 months, while 19% think it will be a year or more. Some of those surveyed expressed more uplifting sentiments about the future.

“I think once everything is contained we can go back to normal and this experience overall will make us all more aware and will have a positive impact in the sense that we will all be more careful.”

“We, as a nation, will overcome this, just as we did other catastrophes, such as 9/11.”

To learn more and read other research in our COVID-19 series, visit https://www.soapboxsample.com/blog/.

COVID-19 May Affect Drivers of US Cannabis Consumption

Research from SoapBoxSample Reveals Cannabis Consumers Willing to Forgo Cannabis if Shortages Arise during COVID-19

March 30, 2020, Los Angeles, CA — Research firm SoapBoxSample released new data today from their ongoing CANNApinion Poll research initiative. The survey of 1,000 US cannabis consumers, fielded March 21 – March 24, 2020, focused on how the recent COVID-19 outbreak may be affecting cannabis consumption habits. While some report that they are consuming more cannabis as a way to relieve stress and anxiety, others say that they are consuming and purchasing less because they want to avoid going out in public to make their purchases (36% of those who report consuming less cannabis).

About half (51%) of those surveyed say they are somewhat or very concerned that their personal supply will run out during the recommended quarantine. A majority of respondents (68%) agreed or strongly agreed with the statement: If I run out during this time, that’s ok, I can live without it. When asked what they would do if their supply ran out, 55% said they will abstain and go without. These stats may indicate that there are a number of recreational cannabis consumers in the US who are not concerned about the possibility of having to forgo cannabis if their supply runs out, suggesting responsible consumption habits overall.

“In an emerging industry like cannabis, consumer habits are still in the beginning stages of development, and the cultural changes caused by COVID-19 are likely to have long lasting, or permanent effects within the cannabis industry.” said Jacqueline Rosales, COO of SoapBoxSample/icanmakeitbetter. “Perceived shortages, disruptions to family life, and changes at the dispensary can all significantly impact the choices consumers make.”

COVID-19 may be impacting consumers’ product choices, spending, and shopping habits, but this research suggests the pandemic may also affect the underlying reasons that drive cannabis consumption. Of those who said they were consuming more cannabis than usual since the pandemic, top reasons include stress relief (60%), to ease anxiety (57%), to ease fear/panic (34%) and as a way to cope with cabin fever (34%).

Among respondents who obtain cannabis through legal dispensaries, 57% have noticed changes in stores. Those who noticed changes reported seeing social distancing practices (50%), dispensaries offering online and pickup orders (41%), budtenders wearing gloves (33%), and hand sanitizing stations (39%). Consumers are also noticing changes to cannabis delivery services. Among respondents who obtain cannabis through legal delivery services, 45% have noticed changes. Of those who noticed changes to delivery services, 41% have experienced longer wait times for deliveries, items out of stock (38%), and delivery drivers wearing masks (38%).

To qualify for participation in this study, respondents must have consumed cannabis in the last 90 days and indicated their awareness of COVID-19. SoapBoxSample conducts bi-monthly surveys of cannabis consumers, designed to measure the cannabis ecosystem, including product preferences, purchasing habits and lifestyle trends. To learn more about cannabis research visit soapboxsample.com/cannabis.

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SoapBoxSample Releases Data on COVID-19’s Impact on Americans’ Daily Lives

Research study reveals an overwhelming number of Americans have financial fears as a result of COVID-19.

March 19 , 2020, Los Angeles, CA — Research firm SoapBoxSample announced today, the release of the third part of their ongoing series of polls on COVID-19. The most recent poll, conducted by SoapBoxSample continues to monitor the public sentiment during the Coronavirus pandemic.  Over the coming weeks SoapBox will continue to measure changes in public sentiment and understanding, and make the data publicly available. The goal of this initiative is to promote awareness of the virus, thereby enabling the public to make responsible and informed decisions.

The third survey focused on the cancellation of events, changes to routines and the grocery shortages Americans now face.  Results from this survey revealed that every respondent asked (100%) is aware of cancellations due to the Coronavirus outbreak.  The vast majority (87%) at least somewhat agree that cancelling events due to Coronavirus is a smart move, and they support these decisions.

When it comes to daily routines, many respondents are sticking to their regular habits, but are eating at restaurants less (66%) and are washing their hands more (59%).  This may be due to the already high number of respondents using grocery delivery (71% are having their groceries delivered, same as before the outbreak) and food delivery services (69% are using services such as GrubHub, Postmates, UberEats, again same as before the pandemic).

“These are unprecedented times we’re living in,” said Jacqueline Rosales, COO of SoapBoxSample and icanmakeitbetter. “Understanding they ways this pandemic is impacting Americans daily lives allows us better understand and address the fears and assure our communities that we’re all in this together. Our goal is to provide insight on a consistent basis to help combat fear with information.”

The third in a series of SoapBoxSample’s polls on COVID-19, this study was conducted March 17 – 18 with 400 US residents (yielding a 95% confidence level, +\-5% margin of error) and focused on Event Cancellations, Impact on Daily Routines and Changes at the Grocery Store.  Perhaps unsurprisingly, the vast majority (90%) of respondents have noticed changes their local grocery store since the news of the spread of Coronavirus. The majority of these changes revolve around the lack of products, with nearly 94% finding empty shelves, 82% noticing a limited supply of items and longer lines (61%) and more crowds (53%).

As the situation surrounding COVID-19 continues to evolve, the American public will be exposed to a myriad of news reports. Taking the pulse of the American public to understand what information they are retaining, and whether that information is accurate, is crucial to the US containment strategy. SoapBoxSample seeks to assist with keeping the public safe and informed, by providing this data to the public at no cost.

Parts 4 and 5 will follow in the coming days. To receive ongoing information and stats, please follow us on LinkedIn, Facebook or Instagram.

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US Residents’ Reactions to Government Response and Financial Implications to COVID-19

SoapBoxSample Releases Data on US Residents’ Reactions to Government Response and Financial Implications to COVID-19

Research study reveals an overwhelming number of Americans have financial fears as a result of COVID-19.

March 18 , 2020, Los Angeles, CA — Research firm SoapBoxSample announced today, the release of the second part of their ongoing series of polls on COVID-19. As families across the US are in the midst of self-isolation, at home quarantine, remote education and employment, SoapBoxSample launched a comprehensive research initiative designed to monitor public sentiment in the wake of the life-threatening Coronavirus.

The second survey focused on the government’s response and reaction and the financial implications of the COVID-19 pandemic.  Results from this survey revealed that just over half (51%) of Americans are somewhat or very satisfied with the government’s response to the Coronavirus outbreak.  Over the coming weeks SoapBox will continue to measure changes in public sentiment and understanding, and make the data publicly available. The goal of this initiative is to promote awareness of the virus, thereby enabling the public to make responsible and informed decisions.

“Information is changing daily,” said Jacqueline Rosales, COO of SoapBoxSample and icanmakeitbetter. “We know our staff, clients, friends and family have many concerns from health to financial impacts. Our goal is to continue providing insight on the thoughts of the American public in order to be a small part to help identify and eliminate the knowledge gaps that could potentially lead to unintentional spread of the virus.”

The second in a series SoapBoxSample’s polls on COVID-19, this study was conducted March 16 – 17 with 401 US residents (yielding a 95% confidence level, +\-5% margin of error).   This wave focused on Government and Finances.  Overall, the government was found to be doing a good job (rating of 4 or 5) as it relates to providing information in a timely manner (49% rating of 4 or 5), stressing the serious nature of this outbreak (49% rating of 4 or 5) and communicating ot the public (47%).  However, the largest segment of respondents rated the government a 1 or 2 (needs improvement) when it comes to factors related to the emotional effecs of the outbreak with 49% stating the government needs improvement in helping people feel calm and preventing public panic.

When asked about the financial impact of the pandemic, nearly all respondents (93%) are aware of the impact Coronavirus has had on the world’s financial markets.  An overhwhelming 64% either have lost money or are worried about the amount of money they’re losing in the market plunge.

As the situation surrounding COVID-19 continues to evolve, the American public will be exposed to a myriad of news reports. Taking the pulse of the American public to understand what information they are retaining, and whether that information is accurate, is crucial to the US containment strategy. SoapBoxSample seeks to assist with keeping the public safe and informed, by providing this data to the public at no cost.

Parts 3 and 4 will follow in the coming days. To receive ongoing information and stats, please follow us on LinkedIn, Facebook or Instagram.

For more information about icanmakeitbetter and Customer Boardroom, visit icanmakeitbetter.com.